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Support

Ongoing support and helpdesk
Ongoing support is included in the annual fee and includes technical, tax and usage related questions.

You can reach us for support at:
Telephone: +46 42 380420
E-mail: support@comtaxit.com

System Requirements

Comtax Webinars
Comtax offers free webinars to all our users. All topics are related to the handling of the Comtax® System and works as refresher trainings or more advanced trainings on specific functions. None of the tutorials require previous experience of the System. Review the list of topics below and register if you find anything you would like to attend.

Please contact support@comtaxit.com should you have other ideas of topics you would like us to cover or if you would prefer to have an individual tutorial.

We will send you an email with the meeting details and confirmation of the webinar address when we have received your registration. You may access the tutorial from wherever you are. All you need is a computer with internet connection and a phone for audio presence.

Welcome to join a webinar!

Topic

Time

Date

  • The Comtax System

    60 min

    An overview

    Read more

    This tutorial gives you an introduction to the Comtax System. It should also suit the users who feel the need for a refresher. All functions are briefly touched and described during this hour.

    Please enter your details below to register for the webinar:

    Test your computer to make sure that you attend the webinar by visiting the following site

    What happens next? You will receive an email with details of the event and confirmation of the URL you need to use to login.

    First name*: Last name*: Email*:
  • Comtax Basic

    25 min

    A presentation of the Comtax Basic.

    Read more

    This session will show you the features of the Basic. Focus will be set on the calculation function and the comprehensive database. The session will work fine as a tutorial as well as a presentation for non-users.

    Please enter your details below to register for the webinar:

    Test your computer to make sure that you attend the webinar by visiting the following site

    What happens next? You will receive an email with details of the event and confirmation of the URL you need to use to login.

    First name*: Last name*: Email*:

The tutorials are hosted by experienced in-house personnel.

Webinar benefits

  • No travel expenses or other costs involved.
  • Time efficient. Your working day is not disrupted.
  • Increase your usage and benefit of the Comtax® System in less than an hour.
  • Explore new functions in your System.
  • Access the tutorial from a computer wherever you are.

Onsite Training
Comtax' firm belief is that in order for software users to reach the full potential of any software system, hands on support and training are needed.

This fact is what guides us in our constant ambition to develop, provide and maintain the highest standards on any support and training programs that we offer to our Comtax users.

These programs can of course be tailored according to each user's specific situation and needs and can be provided either on-site or on-line, for groups or individuals.

The programs are structured in different steps:

  1. Introductory training
    Scheduled at time of delivery. The aim is to:
    • be comfortable with initial start-up and ongoing update procedure
    • understand how the product is structured and how the different functions interact
    • know where the different functions can be found and what they represent
    • understand the standard settings provided at the time of installation and how these can be modified for specific purposes
    • be able to make simple tax searches and simulations
    • ability to navigate the database
    • understand what Comtax covers and not covers
  2. Advanced training
    Scheduled in connection with the Introductory training. The aim is to:
    • follow up that the aim of the introductory training was reached and answer any questions regarding usage
    • understand how to integrate Comtax in the work process
    • be able to understand how a practical case should be applied